Free e-learning: 4 steps to improve client interactions
About to invest in customer relationship training? Read on.
Don’t want to? You should certainly read on!
We all have access online to the best possible insights on that subject, delivered by experts who often happen to be excellent writers, speakers and trainers. Most of it is accessible for free in practical videos on YouTube.
Turning that material into e-learning however faces two problems: first, finding the valuable videos in the mass of worthless content; second, organising it in a coherent training program.
The WinIgnite YouTube Channel
During the 6 months we dedicated to research our Model for Successful Client Interactions, we came across many such videos. Material from renowned trainers and speakers like Brian Tracy, Colleen Stanley, Gary Vaynerchuck, Jack Daly, Steven Covey and some of the best TED and TEDx talks.
We couldn’t keep that value to ourselves and we have created the WinIgnite YouTube Channel with more than 15 hours of video selected for the quality of their content and the efficiency of their presentation.
Additionally, in order for anyone to be able to use this material as a training program, we have organised the content for you according to the same model we use in our corporate programs: from showing care to building trust, how to improve each client interaction; with carefully selected topics like self-awareness, storytelling or influencing.
Subscribe for ongoing updates and do not hesitate to send us your suggestions for great expert videos that helped you improve the way you handle clients as a sales, marketing or service professional.
Our beliefs
- Successful client relationships are the responsibility of all professionals and everyone can contribute to it in a meaningful way.
- Client interactions can only improve thanks to the adoption of new or refined attitudes, skills and knowledge – attitudes are key.
- Developing a habit comes best from regular exposure, exercise and practice over time.
- Trust is the key to successful client interactions and it can only be based on genuine care, empathy and the creation of value.
For more information on WinIgnite, our Talent Development Programs and our Model for Successful Client Interactions, please visit www.winignite.com or the WinIgnite YouTube Channel.
Let us know if this is useful to you or your company and do not hesitate to contribute.
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