To bring value as an IT Organisation in this new digital reality, that is to innovate, sell or deliver, you only have 4 things you can work with as a leader: people, systems, processes and tools. And the people aspect is – as could be expected – the most important. That is why we at WinIgnite, have created the following services for your organisation.

Change management

Training

The WinIgnite Model is at the centre of all our training programs : we teach your people all the skills that are needed to drive service excellence and maintain client satisfaction. All our training programs are customised to your needs.

Transition management

Shadowing

Getting results for you from day one is our objective. We have extensive experience in all aspects of service delivery and client interaction. Shadowing your key people, we will help them use our experience every day in the field.

Awareness

Service excellence and client satisfaction are just words if they are not communicated properly. Let us help you prepare and deliver live or broadcast communication sessions as a single or regular event.

Coaching

Weekly coaching of key people like managers or leaders. Our goal is to ensure the long term improvements in their attitudes and skills that will be leveraged over time by the organisation.

Communication

Lasting benefits from a change or transition will only be possible if relevant information is available to your people. Documents, presentations, infographics, videos - whatever is the most cost-effective way to secure efficiency.

Staffing

Our staffing capabilities can help you bridge a temporary management or leadership gap in your organisation to manage an organisational transformation or while you're securing strategic recruiting.

Consulting & Projects

Consulting

Updating a system, adapting a process or setting up a simple tool can go a long way to securing improvements in service delivery or client satisfaction. We can quickly identify what works, what doesn't and how to fix it.

Project

If you decide that improving service delivery and client satisfaction requires a project - business or IT or both. We have the resources and the experience to manage any such project end-to-end.

Unique programs for IT Professionals

That can be combined to drive lasting improvements

Awareness : Booster

Single day awareness program for the whole company. Entertaining and thought provoking, it unlocks all aspects of service excellence and client satisfaction in an IT context. Motivate everyone to engage in profound improvements in these fields.

Consider it for your next company event. Learn more

Training : Academy

A training program for groups or teams. A couple of hours each month to go over every key factors that influence service excellence and client satisfaction. Participants apply learnings and reflect on changes through practical exercises between sessions.

Service excellence and client satisfaction as a culture. Learn more

Shadowing : Caddy

A shadowing program for key people. The Caddy will meet each week with the assigned key persons to discuss their current assignments. Their immediate performance in the field is enhanced by the Caddy through analysis, counsels, recommendations and co-operation.

Do not wait to see impacts on your bottom line. Learn more

Get introduced to the
WinIgnite Approach

FOR FREE


  • Assess your needs
  • Plan the programs
  • Improve service excellence
  • Maintain client satisfaction
  • Get results from day one

WinIgnite model and approach

Explore all the reasons why we know we can help you

Model

Model

Approach

Approach

Client Satisfaction

Client Satisfaction