Expectations are higher than ever and the speed of business in a digital world makes it difficult to focus on the essential. WinIgnite has defined an efficiency model that addresses in this context the four steps of service excellence improvement: Grow, Connect, Achieve and Impact.

Delivering an Excellent Service

Is more difficult than ever at the speed of digital transformation

Experience in delivering IT services to many businesses has taught us the very few key factors that make a difference on the road to service excellence. We've successfully applied these factors with all possible organisations and methodologies : matrix, operations, projects, development, infrastructure, agile, waterfall, itil, prince 2, etc. With proper change and transition management, many organisations have grown from execution to excellence to the greatest benefit of all parties involved.

Our goal is to leverage these unique experiences to help your organisation be more efficient and effective in service delivery. We have combined our experiences with research and the latest management practices to identify how people, systems, processes and tools can drive excellence. The result is a unique service excellence model that incorporates all the aspects of efficient delivery, ensuring that quality delivered is of the highest standard at the lowest possible cost.

The WinIgnite Model

For service excellence

We have developed a unique model to address the four stages of service delivery: Grow, Connect, Achieve and Impact. Most company initiatives bring up these words as vague principles or intentions. We have identified a precise link between these necessary steps and with service excellence improvement.

Grow

The ability to develop individual or team talents : the organisations that will thrive in the next decades are the ones that will strike a balance between the individual need to learn and the market need for ever changing capabilities. Though not a core business, developing talents will become key.

Connect

The ability to harness relational skills and digital tools to foster team work : create the conditions for each individual to feel connected to others and to leverage these connections in daily activities. A way to realise the old saying : the whole is more than the sum of its parts.

Achieve

Getting things done : proper attitudes, skills and tools can help individuals and teams achieve more with less stress. Leaders have their role to play in setting the right conditions for achievement to be possible : the key to high performance without the risk of burn-out.

Impact

Making a difference for the team, the organisation, the industry or more : we all strive for significance, for an assurance that what we do matters. High performance organisation make a point to link every activity to the bigger picture and use the wider context to make sense of any job.

WinIgnite Model and Approach

Explore all the reasons why we know we can help you

Ignite Talents

Ignite Talents

Model

Model

Approach

Approach