By IT professionals for IT professionals

To train your people in service excellence and customer satisfaction

For Young Professionals

Make sure all your young recruits are trained to be efficient professionals and apply key attitudes and skills to deliver an excellent service and satisfy your clients.

For Confirmed Professionals

Make sure old habits and natural tendencies do not come in the way of keeping pace with the industry and updating the way you deliver your service to your clients.

A couple of hours each month for a group of your people. The sessions can be organised at any time of the day or week according to your business constrains. Each session covers one aspect of our WinIgnite model through highly interactive activities and tutoring.

Discussions, answers to questions and advice are illustrated by real-life IT experiences and adapted to an IT context.

Why WinIgnite?

Do not entrust your people to just anybody

Sample Academy Programs

All custom academy programs assemble modules based on the WinIgnite Model

Client satisfaction for Service Pros

Service professionals are significantly engaged in pre-sales with their input and trustworthiness considered more and more critical. Customer expectations are higher than ever before, continuously changing and have to be managed effectively. Their role as brand ambassadors (off- and on-line) is becoming a key element of a corporate communication strategy. And the customer experience that will be talked about (or tweeted, or liked) is largely shaped by their day to day interactions with clients.

Client communication for Marketing Pros

Marketing practitioners have to manage more steps in the purchasing journey. Sending the right messages on the right time to nurture clients has become a key element in lead generation. They need to produce more content for sales people and for direct market consumption, they need more collaboration with sales and services (micromarketeers) and they need to build very personal relationships with their prospects and clients through digital media.

Client Management for Sales Pros

Sales people enjoy less and less face time with prospects and customers, well informed thanks to the available online content. They need sharper questioning and listening skills for a better lead qualification and a more effective control on the total sales process. They need more content from marketing and need to learn when and how to use it, to add more value in customer interactions. They need to contribute to cost control by an ever more meaningful input on when and how to involve service professionals in pre-sales.
Other programs include Essentials for Young Professionals, Essentials for Confirmed Professionals, Attitudes and skills for Project Managers, Attitude and skills for Leaders, etc. They are all adapted to your needs on the basis of the WinIgnite Model for Service Excellence and Client Satisfaction.